Dear Mr Duffy,
Following your teams care of Storm we feel we must contact you to express our gratitude for all they have done for him.
All the Staff from reception through to the Vets have been excellent. Storm has been extremely ill and as I’m sure you will appreciate it has also been difficult for ourselves. Throughout his care everyone has kept us informed on how he was progressing and the care that he needed.
We can’t thank the Vets enough for their expertise and professionalism and kindness Carmen, Natalie, Rachel, Fran and Steven have been superb , if we have missed anyone out please accept our apologies . They kept us informed daily about his progress and to explain his care and discuss what they believed he required.They gave us time to discuss his care with them and answer our questions. We were extremely impressed with the care they provided and their honesty as to Storm’s recovery.
We visited Storm frequently at the surgery and the reception Staff were very helpful and kind . The nursing Staff kept us informed of his progress and were extremely professional ,knowledgeable and kind to both Storm and ourselves nothing seemed too much trouble .
When we left him we knew he was in safe hands which was a big help to both of us. Each morning the Nurse contacted us to give us an update on Storm’s progress which was extremely helpful and gave us the opportunity to ask questions without us having to ring the surgery this was less stressful for us .
We now have Storm home and he is getting back to his old self he hasn’t yet been discharged but is seeing Carmen on Thursday at your Hoyland Branch . The Staff there have also been excellent they are always helpful , kind and professional and it makes such a difference when you are worried about your pet .
We have used your practice for a number of years and have always received excellent care from all your Staff . We know that you may think that this is the care you expect from your Staff but it’s how that care is delivered and how your pet and yourselves are treated within that care plan . Your Staff , without exception , have been amazing . We have had a wonderful outcome with Storm but had it not been so we would still say that he and ourselves couldn’t have received better care . Thankfully Storm is now recovering well and we cant thank your Staff enough .
Please would you be kind enough to inform your Staff how much we appreciate the care they have provided and that thank you does not seem enough for all they have done.
S & G Meadows